At ÓBOY LAGOS, every piece is crafted with intention and quality. We hope you love your purchase; however, should you need assistance, we are here to help.
Returns & Exchanges
- Items eligible for return or exchange must be received in their original condition: unworn, unaltered, unwashed, free from stains (including makeup), and with all original tags and packaging intact.
- Returns or exchange requests must be made within 14 business days of delivery.
Store Credit Policy
- Approved returns will be issued as store credit only, not cash refunds.
- Refunds will only be processed in cases where:
- An incorrect item was delivered, or
- The item received is defective or damaged.
Exchanges
- Exchanges are subject to availability and may be made for:
- The same style in a different size or color, or
- Another item of equal value (or higher value with additional payment).
- Shipping costs for exchanged items will be charged at the standard delivery rate.
- If the exchange is due to an error on our part, shipping costs will be covered by ÓBOY LAGOS.
Sale Items
- Items purchased on sale are final sale:
- Eligible for store credit only
- Not eligible for exchanges
Condition of Returned Items
- Any item returned in a condition that does not meet our return standards will be declined and sent back to the customer at their expense.
Return Process
- To initiate a return or exchange, please complete the return form included in your package.
- If the form is unavailable, kindly contact us via email to request a copy and further instructions.
Shipping & Liability
- In the rare event that a package is lost in transit, we will investigate and offer a replacement or store credit where appropriate.
- Once a package has been marked as delivered with proof, ÓBOY LAGOS is not liable for loss, theft, or damage.